Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather details you share willingly. This includes your full name, company name, email, phone, delivery addresses, and any specific preferences for your floral needs. Payment details are also collected at order time, and are securely processed via our payment partners.

For corporate clients, we might obtain extra business details like registration information, preferred delivery timings, and budget constraints, enabling us to tailor our services to your organization's requirements.

Our site automatically gathers specific technical data when you browse, such as your IP address, browser, device details, and how you move around the site. We use this to enhance site performance and learn how clients discover our offerings.

How We Use Your Information

We mainly use your personal data to fulfill flower orders and provide excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also utilize information to enhance our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom.

Information Sharing and Disclosure

Cool Harbor Gaze values your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when required by law.

We may disclose essential data to trusted service partners assisting our operations, such as delivery collaborators, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the tasks they perform for us.

We might disclose data when mandated by law, a court order, or government request. We may also share information to protect our rights, assets, or safety, or that of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to guard it. This involves secure data storage, encrypted communications, and restricted access to personal information within our organization.

Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may access, rectify, delete, or limit how your information is used.

To exercise these rights, contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose collected.

Cookies and Website Tracking

We use cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies let us save your preferences and assess site performance.

You can manage cookie settings via your browser options. Note that turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only Cool Harbor Gaze and our site. We are not responsible for the privacy practices of external sites.

We recommend checking the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect updates to our practices, offerings, or applicable laws. If substantial changes occur, we will modify the "Last Updated" timestamp at the top of this document.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or are concerned about how we manage your information, please reach out to us.